Refund policy

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

All returns are the responsibility of the customer until received by ourselves,

Ensure your return is well packaged.

Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email

Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.

Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery (at your own expense).

RETURNS

UK & International returns must be covered by the customer. We suggest using your local postal service or a courier.

Please Email us and return items to:

Luella Rockerfella Limited

Villa De L’Aube, 

Le Vieux Beaumont, 

St Peter,

Jersey

JE3 7EZ

United Kingdom

Ensure your return is well packaged.

Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email.

Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.



Returns Terms and Guidelines
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

We are not responsible for the return shipping costs of the items, unless using our free post address

All Items must be in original, resalable condition.

Please make sure all returned items are well packaged, so as not to be damaged in the post.

If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product; therefore, any damage may result in the return being refused.

Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.

ADDITIONAL INFORMATION

Luella Rockerfella Limited
Place of registration: Jersey, Channel Islands, UK
Company's address: Poolside Office, St Peters Country Apartments, Mont Fallu, St Peter, JE3 7GZ, Jersey
Registration Number: 122522