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How do I return an item?

If you would like to return a Luella Rockerfella item from your order you can simply return the item(s) to us within 30 days of the date receipt, in its original, saleable condition, with all labels and tags attached. Please note that we do not accept returns on sale items.

 

All goods remain your responsibility until they reach our warehouse, so please make sure that the parcel is packed properly before return. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return. You will need to pay postage to return items to us and we also advise you get proof of postage for this.

 

Note: When trying on items of clothing, please ensure that you are not wearing make-up, self tan, perfume or deodorant which may leave a scent or stain the fabric. All goods are inspected upon return. In the event that an item is returned to us in an unsuitable condition, or if the order is outside of the 30 day returns period, it will be rejected by warehouse and returned to you.

 

If you did not receive a returns form with your order, please click here.

*PLEASE NOTE YOUR ORDER NUMBER ON THIS FORM SO IT CAN BE PROCESSED CORRECTLY!*

 

When will I receive my refund?

Once the return has been approved (the items must be in perfect condition with tags attached and all original labels intact). We aim to process your refund within 7-10 working days. Timescales for processing payments back to your debit/credit card always depend on your bank/building society, and we cannot influence timescales imposed by them but usually this should only take 3-4 working days.

 

How will I receive my refund?

Once your return has been approved for a refund, you will receive your refund via the same means used to make your purchase and we will email you to advise this refund has been processed. The email header will read – your order status has been updated to refunded. For credit/debit card payments please allow the bank 2-3 working days to clear these funds back into your available balance.

 

What is the postal address for returns?

Please send back returns to the below address, make sure you write your order number on your returns form for your return to be correctly processed also:

 

Luella Rockerfella

Poolside Office, St Peters Country Apartments, Mont Fallu, St Peter, Jersey, Channel Islands, JE3 7GZ

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